Have Questions?

Frequently Asked Questions

ORDERING

Q: Can I add patches and/or pins to my Jacket?

A: No, the Jackets are to be worn as is.

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Q: I made an error on my Jacket personalization, can I make changes once my order has been placed?

A: Once you virtually proof  your order and submit approval and payment, your personalization cannot be changed.

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Q: I ordered the wrong size Jacket, can I change my order?

A: Due to the custom personalization on the jackets, we cannot accept exchanges and/or returns. Please be sure to double check the sizing charts before submitting your order.

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PAYMENT

Q: Can I pay for my Jacket(s) with a Purchase Order?

A: No, we no longer accept Purchase Orders as a form of payment. Orders can be paid for by Credit Card or eCheck.

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SHIPPING

Q: I have completed my order; when should I expect my Jacket(s) to ship?

A: If you have ordered a Blank jacket, your order will ship within 48 Business hours. If you have ordered a Personalized jacket, it will take 2-3 weeks for your order to arrive. Rush service is not available for this program.

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Q: Is expedited shipping available for my order?

A: At this time all orders are being delivered through UPS Ground Shipping and Shipping Costs do apply.  Expedited shipping is not offered for this program.